Thuiswinkel Waarborg
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    • Shipping & Returns

    We keep it simple. ❤️
    Ordered Monday–Friday before 10:00 PM? Shipped today. Order between Friday 10:00 PM and Sunday 6:00 PM? Your package will be shipped on Sunday.
    Every shipment includes a Track & Trace code.

    Quick Highlights

    • ⭐ Free shipping: NL/BE from €50 · DE from €65
    • ⭐ Carriers: POSTNL, FedEx & DPD (outside the EU: the best option per country)
    • ⭐ Easy returns & live tracking with Returnless
    • ⭐ Insured shipments


    When Do We Ship?

    • Monday–Friday: ordered before 10:00 PM ➡️ shipped the same day.
    • Weekend: ordered Friday 10:00 PM through Sunday 6:00 PM ➡️ shipped on Sunday.
    • You will automatically receive a Track & Trace email once your package has been scanned. Please contact us if you have not received an email within two days after placing your order.

    Delivery Times & Carriers

    • Netherlands & Belgium: usually 1–2 business days via POSTNL.
    • Germany: 2–5 business days via DPD.
    • Rest of the EU: generally 2–7 business days via FedEx or DPD.
    • Outside the EU: we select the best carrier for the destination country.
    You can find shipment updates in your Track & Trace information. External factors (such as high shipping volumes or weather conditions) may occasionally cause delays.

    Shipping Costs

    • NL: €5.80 — Free from €50.
    • BE: €6.50 — Free from €50.
    • DE: €7.70 — Free from €65.
    • For other countries, please see here.
    • Outside the EU, local taxes and customs duties may apply.

    Pickup at a Service Point

    Prefer to collect your package yourself? ⭐

    Select "Pickup" during checkout and choose a nearby service point (POSTNL).

    How It Works

    • We will email you as soon as your package is ready for collection (usually including a QR code or pickup code).
    • Bring a valid ID and your pickup code.
    • Your Track & Trace information shows until when your package will remain at the pickup location (5 days).
    • Not collected within 5 days? Your package will automatically be returned to us and handled according to our return policy.

    Helpful Tip

    • Busy week? Choose a pickup point close to your workplace, gym, or train station.
    • In the DPD/FedEx/POSTNL apps and portals, you can often still change the pickup location or delivery time.


    Not Home?

    No stress. ❤️⭐
    The carrier will let you know what happens with your package:

    Usually, These Are the Options

    • There will be a new delivery attempt at another time.
    • Your package will be delivered to a nearby pickup point (the location will be provided via Track & Trace).
    • Sometimes the package is delivered to a neighbor — this will be indicated in your delivery notification.

    You Stay in Control

    • Through your Track & Trace, you can often:
      • change the delivery time,
      • provide delivery instructions (e.g., "do not leave with neighbors"), or
      • choose pickup directly.
    Tip: Is your package already waiting at a pickup point? Bring your ID and pickup code/QR code. The storage period is listed in your Track & Trace information.


    Returns — Super Easy with Returnless

    Not 100% satisfied? No worries. You have a 14-day cooling-off period starting from the day you receive your order.

    How Returnless Works

    1. Start your return through our Returnless portal (create a label or QR code).
    2. Choose your shipping option and drop off the package at a location of your choice.
    3. Track your return live — receive status updates via the portal and email.
    4. Refund: once your return has been processed, we will refund you using the original payment method. Legally, we do this within 14 days after your cancellation request; however, we may wait until we have received the returned goods or proof of shipment.

    Costs & Conditions

    • Return shipping costs (both to and from us) are your responsibility, unless the error was ours.
    • Your item must be unused, undamaged, and, where applicable, in its unopened, sealed packaging.
    • Sealed products: Products sealed for health protection or hygiene reasons (such as supplements or creams) cannot be returned under the right of withdrawal once the seal has been broken.
    • Perishable products are excluded from the right of withdrawal.
    • You are only liable for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
    • Products in the "short shelf-life sale" category cannot be returned.
    • Would you like to exchange an item? Return the product and place a new order for the desired variant.
    • You must return or hand over the goods without undue delay and in any event no later than 14 days after informing us of your decision to withdraw from the agreement. You are on time if you send back the goods before the 14-day period has expired.
    • You may also use the European model withdrawal form to notify us of your cancellation. However, using this form is not mandatory.

    Useful:



    Frequently Asked Questions

    Where is my order?
    Use the Track & Trace link in your shipping confirmation.

    Can I still change my delivery address?
    Please contact our customer service as soon as possible. If your package has already been shipped, we'll see what options are still available.

    How long does it take to process my return?
    Usually within 5–7 business days after the package arrives at our warehouse. You can track the status in Returnless.

    Will I also be refunded for the original shipping costs?
    Any standard shipping charges will be refunded according to consumer withdrawal regulations. Additional costs for premium delivery options are not refundable.

    What is the return address?
    Sunwarrior Nederland, Waverveensepad 1 A, 3641 RD Mijdrecht,The Netherlands.

    Need help?
    We're happy to assist! ✨ Contact Us